We contacted Joseph Medcalf Funeral Services, Matraville, on the Sunday morning that my grandfather passed away. Having a 24/7, 365 day phone service available, was a great help especially as it was a weekend and we ourselves felt lost and numb.
A member of the team came to collect my grandfather's body that same afternoon, and would have been there even earlier had we not had relatives who needed to travel back from Canberra before the body could be transferred to the funeral home.
He was so comforting, compassionate, supportive and the body retrieval process was done so respectfully.
Our family was able to make an appointment with Michelle Fisher and the JM team for the following afternoon, where all funeral arrangements were made and details confirmed.
Being able to give our beloved dad, grandfather and great grandfather a beautiful send off within 9 days, brought our family some closure and comfort especially in the lead up to Christmas.
Michelle was very thorough with her contact in the days leading up to the funeral, clearly communicating requests for any information she needed or any updates she had, even phoning just to check in on my mum and our family, to see if we needed anything.
On the afternoon of my grandfather's private viewing, Michelle gently walked my parents and aunty & uncle in first so they could see how my grandfather looked, knowing that not everyone is comfortable with seeing deceased bodies, especially given my 2.5 year old son and niece were with