About Newhaven Funerals NQ
Newhaven Funerals NQ is a trusted funeral home serving Mackay, Isaac and Whitsunday regions in North Queensland. Located at 218 Harbour Road in Mackay, the funeral director offers personalised funeral and cremation services tailored to individual wishes and life celebrations. The team assists families with all aspects of funeral planning, from traditional burial and cremation to ocean ash-scattering ceremonies, working through each detail to create meaningful farewell services. With expertise in accommodating last-minute changes and unique requirements, Newhaven Funerals NQ supports families at every step of the funeral arrangement process. Contact the team to discuss your funeral options and receive personalised assistance.
Contact
218 Harbour Road Mackay
Get directionsServices offered
Traditional Cremation
Chapel service followed by cremation.
Traditional Burial
Graveside or chapel service with burial.
Memorial Service
A gathering to celebrate a life lived.
Celebration of Life
Less formal gathering with personal tributes.
Livestreaming
Broadcast for those who cannot attend.
Pre-Planning
Lock in costs and arrangements in advance.
Ash Scattering
Scattering of ashes at a chosen location.
Coffins & Caskets
Range of coffins and caskets.
Urns
Selection of urns for ashes.
Flowers & Tributes
Floral arrangements and tributes.
Catering
Refreshments after the service.
What families say
Kim Marie
Feb 2026I just want to say the biggest heart-felt thank you to Michelle. From the moment my brother and I walked in the door Michelle made us feel so comfortable. Our Uncle had passed away suddenly in Cannonvale and this was our first experience of dealing with a situation like this. Michelle’s compassion and kindness was so appreciated. She walked us through every step of the way explaining everything clearly. She so kindly offered to come in on Saturday to handover our beloved Uncle so my brother could take him back to NZ as he had requested in his wishes. Michelle you made a very stressful situation in our time of grief go so smoothly. Thank you so much for looking after our uncle with such kindness and dignity. With our best wishes Kim and Phil
Michelle Anderson
May 2025I can’t express enough gratitude for the exceptional care and support we received from the team at Newhaven during one of the most challenging times in our lives. From the moment we walked through their doors, we were met with warmth and compassion that made a world of difference. Andrew, Michelle and Vicki demonstrated an extraordinary level of professionalism and patience. They took the time to listen to our needs and preferences, guiding us through every step of the process with sensitivity and understanding. Their attention to detail and willingness to accommodate our wishes made us feel truly cared for. In addition to their professionalism, the genuine empathy they showed us was incredibly comforting. They understood the emotional weight of our situation and offered support that went beyond just the logistical aspects of planning. It was evident that they were committed to honoring our loved one’s memory in a way that felt personal and meaningful. The facilities were beautifully maintained and every aspect of the service was thoughtfully arranged, and we felt supported throughout the entire experience. I wholeheartedly recommend Newhaven to anyone in need of their services. They truly go above and beyond to provide a compassionate and respectful environment during such a difficult time. Thank you to all of the staff, front and back of house, for helping us honor our loved one with grace and dignity.
Tonia Binsiar
Mar 2025This is a long review but we have a history with Newhaven that we would like to share. Our family first engaged the services of Newhaven Funerals 24 years ago after the unexpected passing of my brother. His death occurred at the other end of the state, and all we wanted was to bring him back to Mackay as soon as possible. It was just before Easter, and we feared it would take ages, but Newhaven took care of everything. We were a mess, yet they handled every detail - even his wake - beautifully, ensuring everything went smoothly. At that time, my mother purchased a plot for herself and my father and arranged a prepaid funeral for herself. Years later, when my father died, we had a private service, and once again, Newhaven took care of everything. Now, all these years later, my mother has passed away, and I can’t express how comforting it was to find that the young man who had taken care of my brother all those years ago now owns the business. The dedication to service and values has remained strong. Our funeral director, Andrew, collected my mother from the hospital and cared for both her and us throughout the entire process. He also grew up in Mackay, like we have. While having a local wasn’t a necessity, it was reassuring to have that connection in such an emotional time. Because my mother was 92, many of the people who would have attended her funeral were no longer with us. After caring for her at home and being present for her final days in the hospital, we were exhaus
Sho Nishihata
May 2024Andrew has been a very supportive professional for my mother in law’s funeral, she recently passed away at home. We feel supported during this hard time, especially feel being respected regarding our religious and cultural demands. My wife and I are very grateful for Andrew’s approachable attitude. Also we want to thank Michelle and David for their generosity to be flexible with our demands. Thank you and may god bless you for your kindness.
Sharron Varnham
Mar 2022Our brother was a huge Avengers fan and Newhaven went out of their way to ensure the funeral was truly a celebration of his life. There were tears and sadness but also joy for the remarkable man he was to us all. The attention to detail and all the extra touches to ensure our superhero had a real Avengers funeral were appreciated more than words can say. Sadly our family has said goodbye to another family member. Newhaven have provided another amazing funeral for us. The celebration of our beautiful Mum’s life was outstanding. We can’t thank Newhaven enough for their sensitivity and professionalism.
Pricing guide
Indicative pricing only. Final costs depend on your specific choices and circumstances.
| Service | From |
|---|---|
| No service, no attendance cremation (least expensive package) | $3,695 |
| Mortuary care and preparation | $780 |
| Professional service fee (includes chapel hire) | $4,485 |
| Coffins and caskets (adult) | $1,795 |
| Viewing fee (business hours) | $140 |
| Cremation fee (own crematorium) | $1,895 |
| Burial plot (Mackay regional council cemeteries) | $4,653 |
| Death certificate | $60 |
| After-hours transfer surcharge | $195 |
| Transfer into care (Mon-Fri 8am-4pm, within 250km) | $415 |
| Mortuary accommodation | $330 |
Facilities
On-site crematorium
Cremation facilities available
Livestreaming
For those unable to attend
Photo gallery
Common questions
Quick answers to questions families often ask.
Newhaven Funerals NQ does not currently list payment plans as a standard option. It is worth asking the team directly, as some providers can offer flexibility on request.
Livestreaming is not currently listed for Newhaven Funerals NQ. Ask the team if it can be arranged through a third party.
Newhaven Funerals NQ does not specifically list Sorry Business experience. For Indigenous arrangements, speak with the team about your needs before booking.
Support and resources
Free, confidential support is available 24 hours a day. In an emergency, call 000.
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This listing was compiled and editorially reviewed by Funerals Direct from publicly available information. We have not independently verified every detail and are not affiliated with this business. Services, pricing, and contact details may change, so please confirm directly with the provider. If you own this business, you can claim your free listing to verify and update it.
Information compiled from publicly listed sources and editorial review.
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