Mackay Funerals

Engaging with funeral director's is not anyone's 'wish list' but when it has to be done in Mackay and region, I thoroughly recommend Mackay Funerals. From the time to death to the final pick up of ashes and documentation, Mackay Funerals were approachable, easily to be contacted, no fuss and held my grieving mum with utter care and respect. A lady named 'Ma' with her helper Bruce helped remove Dad's body from the house and kept him safely at one of their premises. They were kind, gentle and shared information with us at every step. Ma was respectful in holding Dad with dignity, held mum's emotional vulnerability sensitively and we were lucky for her service on the day of death. For the actual service, we dealt exclusively with Kathleen with the funeral planning and all contact afterwards. This included regular telephone calls, emails with follow up, emails to confirm edits of memorial brochures and finally, calls to pick up ashes and death certificate. If I was unable to attend, Kathleen understood without fuss or question, and simply invited me to make contact at a better time. The cost was reasonable, with no up-selling or pressure. Kathleen has a gentle soothing voice that was reassuring and professional. Mum really liked the service we held, and was grateful. Mum even though she was vulnerable and distraught felt safe and comfortable contacting Kathleen if she had a query or a change of circumstance. Like I said, no one wants to engage with a funeral service, but I w