Jensen Funerals

I hate leaving poor reviews, but I’m genuinely upset by my experience with Ern Jensen Funeral Directors. I organised a prepaid funeral for my dad through them. The arrangements themselves were okay, nothing exceptional but fine. The package included a video photo montage, and I chose to create this myself because I had something specific in mind. That should have saved them time and cost. What really changed everything for me was what happened next. I requested additional books and cards beyond what was included. When I received the quote, I was shocked. The printing costs felt wildly excessive, and there is nothing worse than feeling financially squeezed when you’re grieving and vulnerable. I emailed asking them to review the pricing. I never received a reply. The funeral itself went well. No issues on the day. But just over three weeks later, I followed up about the death certificate application so I could begin probate. That’s when I discovered they had not submitted it due to an outstanding balance. This was incredibly distressing. I wasn’t refusing to pay, I was waiting on a response to my request for a pricing review—an email they had ignored. Being effectively stalled on something so essential, without proactive communication or compassion, felt like being held to ransom. They eventually reviewed the invoice. I still believe the cost was too high, but I wanted to move forward. I asked the bank to transfer the funds. Unfortunately, the bank only transferred about t