Jensen Funerals

“Broken by the untimely departure of my wife, I was lucky enough to check out the services related to her funeral and, later, repatriation to my homeland with this company. With their professional approach, timely action and overall behavior, they made everything go smoothly and made the difficult period I was going through easier. I owe special gratitude to Michael, who made sure that everything took place within, and even before, the announced deadlines, as well as to Joy, who, by acting in a timely manner and informing about the progress of the procedure, also made everything go smoothly and without unnecessary delays.”

“I hate leaving poor reviews, but I’m genuinely upset by my experience with Ern Jensen Funeral Directors. I organised a prepaid funeral for my dad through them. The arrangements themselves were okay, nothing exceptional but fine. The package included a video photo montage, and I chose to create this myself because I had something specific in mind. That should have saved them time and cost. What really changed everything for me was what happened next. I requested additional books and cards beyond what was included. When I received the quote, I was shocked. The printing costs felt wildly excessive, and there is nothing worse than feeling financially squeezed when you’re grieving and vulnerable. I emailed asking them to review the pricing. I never received a reply. The funeral itself went well. No issues on the day. But just over three weeks later, I followed up about the death certificate application so I could begin probate. That’s when I discovered they had not submitted it due to an outstanding balance. This was incredibly distressing. I wasn’t refusing to pay, I was waiting on a response to my request for a pricing review—an email they had ignored. Being effectively stalled on something so essential, without proactive communication or compassion, felt like being held to ransom. They eventually reviewed the invoice. I still believe the cost was too high, but I wanted to move forward. I asked the bank to transfer the funds. Unfortunately, the bank only transferred about t”