W Larcombe & Son Funerals

Staff is rude and have no compassion. We decided to use a different funeral home as we were having to chase up for information, staff wouldn’t organise transport of our loved ones body so we could put him to rest. Disgusting they need to close up and get out of this business as it’s a sensitive time for families

A Disappointing and Uncompassionate Experience Dealing with W Larcombe & Sons in Dubbo has been an incredibly frustrating and disheartening experience, especially during such a sensitive and emotional time. After my father passed away in June 2024, I reached out to them for a quote for the supply and installation of a single monument and headstone. I expected professionalism and compassion—qualities that should be second nature to any company dealing with grieving individuals. Unfortunately, they failed on both fronts. If they were too busy to take on the job, the least they could have done was to be upfront about it. Instead, they assured me they would get back to me, a promise that has proven to be nothing but an empty lie. I have been waiting for Barbara Carter, the Managing Director, to follow up since September, and it has become clear that this business does not prioritize its clients or respect their time and needs. This prolonged lack of communication is not just disappointing—it’s deeply disrespectful. It’s obvious they don’t need or value the business. I would not recommend this company to anyone during such a difficult and emotional time.