Bowra & O'Dea / Leanne O'Dea - Cannington

“From meeting Annette at the front desk to David who helped us plan everything, Heather and Kieran who helped us on the day I would like to thank you all for being so professional and also kind to my family and I during this difficult time. David especially replying emails late night or over weekends at times helped myself and family feel at ease with all the things we were worrying about. The way you all talked to my family and I was great. We always felt comfortable with the words you spoke and the way it was said. A big thank you all again guys and I appreciate everything you have done for us so much.”

“Their officer who handled our initial interview and who arranged my wife's funeral was excellent. However another officer was substituted on the day. It was a Friday afternoon, a time I have since learned is an undertakers busiest. This second bloke was beautifully presented but not up to the job. It was their responsibility to arrange a speaker system in the church. It was there but was not turned on till more than halfway through the service. More than half of the people back in the depth of the church did not hear the eulogy. I venture that people are more interested in hearing the eulogy than admiring the undertaker's turnout. I suspect that this company cannot resist the temptation to take on work that it may not be able to competently carry out.”