Horrible horrible service from this funeral home. I don’t even know where to begin. They were so lovely, kind, quick to communicate… until they got our money. After that, not a single ounce of communication, care, sympathy, understanding, nothing!! We had planned a viewing of our loved one to say a final goodbye and were told they’d be in contact to confirm it was going ahead… never happened!! We couldn’t get in contact with anyone so we just had to show up hoping for the best, hoping and praying we’d be able to see our loved one, one last time.
We were told we would get our loved one’s clothes back, never happened. Then to be lied to and told “they were too soiled” we saw our loved one when they passed and he was NOT soiled in any way shape or form, they simply failed to do their job and communicate AGAIN.
We were then told we would be communicated with to assure us that our loved one had arrived safely at the crematorium… never happened!!
We were then told we’d be contacted when our loved one was ready to collect, never happened!! Our loved one was left waiting SIX WEEKS trusting that surely they wouldn’t have screwed us around again and not knowing this process, assumed this was a normal time frame. We’d had enough and rang ourselves to be told “oh yes he was ready 3 days after cremation” we could have had our loved one home for Christmas, instead we were left without the only presence we have left of him.
I made a huge complaint to their company only to jump hoops yet aga