Cheap Cremations Melbourne

If I could give 0 stars I would. My friend lost his father suddenly and we contacted Cheap Cremations first, and they were so friendly and accommodating. I mentioned that we had no idea how the process worked and I was talked through the basics. It all sounded great and I put my friend down as the primary contact. Fast forward a week later, I get an irate phone call from Hillary accusing us of choosing another funeral director. She said she didnt hear back from the primary contact (the bereaved son, who'd spent the whole week since the death cleaning out his dad's house with the help of only one other family member) so she called me and wouldn't let me get a word in trying to work out what she was saying. She pretty much kept saying that we were off their work portal which could only mean we'd chosen to go elsewhere for cremation services (not true) She said, "Im quite irritated" which was extremely unprofessional for her to have said to a customer, in geberal and in this particular industry of work she's in. Im telling her to calm down for a second because I didnt like her her tone so that we could work out what's going on. No sooner had I told her that her tone was out of place that she hung up on me. I called them back, crying out of shock of what had just happened, to get another worker who was trying to soothe things over. I passed on what happened to my friend, who emailed his displeasure of my experience, only to get back an email saying it wasnt Hillary's intention to

Called 5 different funeral directors. Martin was the only one that was personable. Asked if our loved one was still with us and said to spend as much time with them as possible. Hillary and Martin were professional and warm whilst we were dealing with a difficult time. Thankful for all you help.