About Chapter House Funerals
Chapter House Funerals, founded by Troy and Liddy Upfield, serves the greater Melbourne area from their Family Arrangement Rooms at Wooling Hill Memorial Estate in New Gisborne. This family-owned funeral director is recognised for providing thoughtful, tailored services that respect and celebrate each individual's unique story. They offer traditional funerals, memorial services in unconventional venues, and specialised care for children and infants, including a custom European infant hearse unique to Australia. Chapter House collaborates with local artisans and is affiliated with Wooling Hill Memorial Estate and Algordanza Memorial Diamonds. Contact them for support at any time of day.
Contact
372 Barringo Road New Gisborne
Get directionsServices offered
Direct Cremation
Simple cremation without a service. Ashes returned.
Traditional Burial
Graveside or chapel service with burial.
Memorial Service
A gathering to celebrate a life lived.
Livestreaming
Broadcast for those who cannot attend.
Urns
Selection of urns for ashes.
Flowers & Tributes
Floral arrangements and tributes.
Catering
Refreshments after the service.
Transport & Hearse
Hearse and family transport.
Digital Memorialisation
Online tributes and memory books.
What families say
Lauren
Aug 2025I chose Chapter House Funerals for my mother's memorial service because I wanted something different and I couldn't face walking into a traditional funeral home to make arrangements. Instead, I called Troy and decided on a small, simple and elegant celebration of her life. We planned everything by phone & email. Wooling Hill Memorial Estate is the perfect final resting place for both of my parents and will be a joy to visit with family for years to come. Troy, Liddy and our beautiful celebrant, Erin, made everything possible and honestly the hardest part was the initial phone call. This team is truly special and I'm forever grateful.
Rhiannon Scott
Sept 2024We had the unfortunate need to have two services at Wooling Hill and we cannot be more grateful for the assistance and support provided by Troy and the Chapter House team. Not a single request was too hard & Troy was patient with us whilst we planned everything and met every question with the utmost care and compassion. Erin provided such beautiful words to memorialise our wonderful mother & even helped to incorporate some funny moments. Whilst it hurts to loose those we love, having the services at Chapter House was a fantastic way to remember our loved ones. The grounds are beautiful and we will be forever grateful we came across such a special place to remember Mum & Grandma.
Winston Giles
June 2024I simply can't recommend Chapter House highly enough. When my Father passed last year, my family and I were beyond relieved to have Troy and his team handling the funeral for us. From the moment we met with Troy, we knew that we were in good hands. His knowledge, understanding, compassion and particularly the attention to detail was incredible. Through the entire process we found everything was handled perfectly, and with the sincerity that the occasion required. I am incredibly grateful to Troy for all that he did for me and my family. An impeccable service.
Heather Odgers
June 2024Our family were extremely pleased with the support and attention to detail we experienced on the loss of our precious mum. Information about what we could expect, and follow through was exceptional. All our requests were met in a timely way with Troy offering advice and suggestions to help us navigate each stage. Wooling Hill setting is so beautiful, restful and calming. Our service in the chapel, our memory walk through the garden and gorgeous memorial booklet were all perfect. Erin, our celebrant was the perfect choice as recommended by Troy. Her compassion, and care both prior to and on the day was outstanding. We were so impressed with the catering choices we selected. Absolutely first class presentation, quality and variety. Our family has very beautiful memories of a very lovely day to celebrate our wonderful mum.
Frankie C
Dec 2024I highly recommend Troy and his team at Chapter House Funerals. His customer service and support in helping me with the funeral arrangements of my wife was seamless and of high quality. I felt immediate trust for Troy. His facility at Wooling Hill Memorial Estate is stunning, beautiful and perfect if you are looking for an outdoor setting in a nice garden. Troy also supported me though the passing of my beloved dog, as they also cater for pets as well as people.
Facilities
Livestreaming
For those unable to attend
Common questions
Quick answers to questions families often ask.
Chapter House Funerals does not currently list payment plans as a standard option. It is worth asking the team directly, as some providers can offer flexibility on request.
Yes, livestreaming is available for any service. Chapter House Funerals can run it privately for family only, or publicly for a wider audience.
Contact Chapter House Funerals directly to discuss Sorry Business and other cultural requirements. Practices vary between communities, so it is worth confirming what the team can accommodate before booking.
Support and resources
Free, confidential support is available 24 hours a day. In an emergency, call 000.
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Information compiled from publicly listed sources and editorial review.
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