J Kirk & Sons

I adored the love Leora gave in her speech for my beautiful brother, although she never knew him it was like for a brief second she did. She was honest no matter what which was reassuring in such a hard time. My beautiful brother had the most beautiful send off and she plays a part of that to thank. Thank you for making sure he looked like his most handsome self and listening with empathy and care.

My wife picked up her mother's ashes this morning from J Kirk and Sons in their Maryborough office less than an hour ago. We have no issue with the cremation itself or the presentation of the ashes, but there was a lot to be said about the firm's poor customer service. On collection of her ashes today, I was astounded by the staff's lack of care. Three members of staff were present in a small office with a counter that was rather like the classified advertising desk at a country newspaper in the 1970s, and the handover itself was just as transactional. While the woman who served us was most polite, an older man behind her looked over the shoulder of a woman using a computer and and the two chatted incessantly amongst themselves. They did not stop babbling as we were being served, did not even acknowledge our presence and did not look up for a moment. None of the three offered a simple, 'Sorry for your loss'. The whole experience was exceedingly cold an impersonal. I suspect that J Kirk and Sons has the funeral business by the throat in this region, and the customer service experience we had suggests I'm right. We felt as though we were just another customer. No care. No value for my mother-in-law's life. No respect. No compassion. If I could rate this firm a zero in response, I would.