Director Listing Agreement

1. Who this agreement is between

1.1 This agreement is between Funerals Direct Australia (ABN 73 977 959 642, registered for GST) ("we", "us") and the funeral business that accepts it for the listing named in the order summary ("you").

1.2 The person accepting confirms that they are authorised to act for that business.

1.3 A plan applies to one listing at one location. Other branches need their own plan.

1.4 The order summary you see before you pay (the plan, the price and the payment dates) forms part of this agreement.

2. The free listing

2.1 Every listing has a free basic page: business name, address, phone number, areas served and published website link. You can check and correct these details at any time, without buying a plan.

2.2 Family requests sent through your listing, including a request a family sends to you through Get free quotes, are sent to you in full at no charge, on the free listing and on every paid plan.

3. Paid plans and prices

3.1 There are two paid plans, Featured and Featured+. All prices include GST.

3.2 Joining by 30th November 2026. If you start checkout by 11.59pm Sydney time on Monday 30th November 2026 and complete it in that same checkout session, your price is:

• Featured: $79 a month.
• Featured+: $179 a month.

This joining price is held for the first 12 months of your plan (your first 12 monthly payments). After that, your plan moves to the standard price at that time, and we will email you at least 30 days before the change.

3.3 If you join from 1st December 2026, the standard price applies from your first payment. On 1st December 2026 the standard prices are:

• Featured: $99 a month.
• Featured+: $249 a month.

3.4 If you cancel, the price hold ends. The joining price stays with your plan only while the plan stays active. If you cancel, or your plan ends under clause 8 or 11, the hold ends when your plan stops. If you join again from 1st December 2026, you pay the standard price at that time. If you join again by 30th November 2026, clause 3.2 applies to the new plan.

3.5 If you would like to move between Featured and Featured+, contact us and we will confirm the price in writing before anything changes. Moving up to Featured+ needs a free Featured+ place on your page.

3.6 Prices are per listing, with no setup fee.

3.7 No minimum term. Plans are billed monthly, in advance, by card through Stripe. The first payment is taken at checkout and then on the same day of each following month (or the last day of a shorter month). You can cancel at any time (clause 9).

3.8 Changes to price. We will email you at least 30 days before any change to what you pay, including the move from the joining price to the standard price after 12 months. You can cancel before the change takes effect and pay nothing more.

4. What each plan includes

4.1 Featured includes:

• (a) a fuller page: your services and areas in more detail, optional published prices and team members you approve;
• (b) a cover photo and gallery of photos you supply and approve;
• (c) a "Featured" label on your page and your results card;
• (d) your card in the section labelled as paid at the top of the results for one local suburb page we agree with you (your own suburb unless agreed otherwise), after any Featured+ listings on that page. Featured listings on a page are ordered by distance to the suburb, measured from the location we hold for you. Your place in the ordinary results below does not change;
• (e) no other directors suggested on your page;
• (f) when a family uses Get free quotes for a suburb where you hold a paid place on that suburb's page, your card is shown after any Featured+ listings and before directors without a paid place there, with a label saying that it is paid. The family chooses which directors to ask;
• (g) setup by our team at no charge: one draft from your own published information, one round of corrections, then publication once you approve it.

4.2 Featured+ includes everything in Featured, plus:

• (a) a Featured+ place at the top of the section labelled as paid, above Featured listings, on your own suburb page and up to two more local suburb pages we agree with you, where a place is free. Featured+ listings on one page are ordered by distance to the suburb. Featured+ is available only once we have checked your street or rooftop location, which we do before you pay;
• (b) your page set out like your own website: your name larger with a line in your own words, your packages first, a wider photo gallery and one full contact section;
• (c) more setup help: a planning call or written brief, a fuller draft and up to two rounds of corrections;
• (d) a one time review of your Google Business Profile, with written notes;
• (e) a monthly email with figures for the last 30 days: views of your page, taps on your phone number and website link, and form requests, where we measure them;
• (f) for a suburb where you hold a Featured+ place on that suburb's page, Featured+ listings for that page are shown first in Get free quotes, in order of distance, ahead of Featured listings.

4.3 Not included: a place on the home page (unless we add it to this clause in writing), any position in Google or in AI tools, exclusive rights to any area, and anything not listed in 4.1, 4.2 or 4.5.

4.4 When it starts. The label, the featured section and your position in Get free quotes switch on automatically once your first payment succeeds. The fuller page goes live once you approve the draft. If the page you chose has no free place for your plan, we will tell you before you pay. If it happens after payment, we will offer another suburb page or refund that payment in full. If your listing later falls outside that page's search area, we will tell you within 5 business days and offer another suburb page, or refund the payment for the month in which it happened.

4.5 Places on each page. The number of paid places on a suburb page depends on how many directors that page lists when you buy: 1 Featured+ place on a page listing up to 8, 2 on a page listing 9 to 11 and 3 on a page listing 12 or more; and no Featured place on a page listing 3 or fewer, 1 on a page listing 4 or 5 and 2 on a page listing 6 or more. A place you hold stays yours while your plan continues, even if that number later changes. We sell a place on a page only to a listing within 20 km of that suburb, or within the page's search area if that is smaller. Each brand may hold one paid place on a page. Branches of the same brand, trading under the same name or website, count as one brand. We may agree a price in writing for several locations or brands; the limits in this clause still apply.

5. No promise of results

5.1 A plan buys the features in clause 4. It does not guarantee a number of page views, calls, website visits, enquiries, family requests or funerals, and it does not guarantee any position in Google or in AI tools.

5.2 Any figures we share with you (for example, views of your page) are our own measurements, given in good faith. They are counts of actions on our site, not bookings.

6. Keeping your listing accurate

6.1 You must make sure that what appears on your page about your business is true and up to date, including your name, address, phone number, services, areas, prices, team members and any claims about your business.

6.2 Tell us within 10 business days if any of it changes or becomes wrong. We will update it within 5 business days of hearing from you.

6.3 If you publish prices on your page, they must match the prices you charge. Where your state requires price information to be displayed (for example, NSW funeral price disclosure), your Funerals Direct page does not replace that obligation.

6.4 We may correct information that is clearly wrong, and we will tell you when we do. We will ask your approval before publishing any rewrite of your description or any photo.

7. Your content and photos

7.1 You keep ownership of the words, photos, logos and other material you give us ("your content").

7.2 You give us a non-exclusive, royalty-free licence to copy, resize, crop, format and display your content on Funerals Direct (on your page, results cards and featured sections), and to show it to you in previews, while your listing is published and for up to 30 days after a plan ends so we can remove it in an orderly way. We may also keep a copy as clause 9.4 says.

7.3 We will not use your photos or team members' names or images in advertising for Funerals Direct itself without your separate written permission.

7.4 You confirm that you have the right to give us your content, that any person shown in a photo has agreed to it being published, and that your content is not misleading and does not break anyone else's rights.

7.5 You can ask us to remove or replace any of your content at any time, and we will do so within 5 business days.

8. When we can remove content or a listing

8.1 We can remove or hide any content, or pause your paid features, if we reasonably believe it is false or misleading, breaks the law or someone else's rights, or risks harm to a family. We will tell you why and give you a reasonable chance to fix it, unless the problem is serious or urgent.

8.2 If we pause paid features under 8.1 for more than 5 business days and the problem was not caused by you, we will refund the affected part of that month.

8.3 We can end your plan with 30 days written notice for any reason, and refund any amount you have paid for the time after it ends.

8.4 We can end your plan immediately if you seriously break this agreement (for example, publishing false claims about your business and refusing to correct them, or a payment you dispute was made without authority). Your free basic listing may stay on the site unless it is inaccurate.

9. Cancelling

9.1 You can cancel at any time, in your billing portal or by emailing hello@funeralsdirect.com.au from the address we hold for your listing.

9.2 Your plan stops at the end of the month you have already paid for. You keep the paid features until then, and nothing more is charged.

9.3 If you joined by 30th November 2026, your joining price ends when your plan stops (clause 3.4). If you join again from 1st December 2026, you pay the standard price at that time.

9.4 When a plan stops, your page returns to the free listing: your photos come off, and the label, the featured section and your position in Get free quotes stop. The rest of your approved details stay on the free listing unless you ask us to remove them. We keep a copy of your photos in case you come back, and we delete it within 5 business days if you ask.

10. Refunds

10.1 Because you can cancel at any time, we do not refund part of a month when you cancel.

10.2 We will refund in full, or for the affected part of the month, if we do not provide a feature in clause 4 that you have paid for and do not fix it within 5 business days of you telling us (or of us becoming aware), or if we charge you in error.

10.3 Refunds go back to the card you paid with. We start a refund within 2 business days of agreeing it; your bank decides how long it takes to show on your statement.

10.4 Nothing in this clause limits a right to a refund or other remedy you have under the Australian Consumer Law.

11. Failed payments

11.1 If a payment fails, Stripe will try again and we will email you. If it is still unpaid after 3 days, your paid features are paused until the payment goes through: your photos come off, the label, the featured section and your position in Get free quotes stop, and other directors are suggested on your page again. If it is still unpaid after 14 days, the plan ends, and with it any joining price (clause 3.4).

12. Tax invoices and GST

12.1 All prices include GST. We are registered for GST.

12.2 You will receive a tax invoice by email for every payment. It shows our business name and ABN, the date, what you paid for, the price and the GST included.

12.3 You can also download every invoice from your billing portal.

13. Privacy

13.1 We collect and use your business details and the contact details of the people who manage your listing to run your listing, bill you, send you service emails and, where you have not unsubscribed, tell you about our plans. Our privacy policy at funeralsdirect.com.au/privacy explains how.

13.2 Family requests sent to you contain personal information about a family at a hard time. You must use it only to respond to that family's request, keep it secure, and not add the family to marketing lists without their consent.

13.3 Payment card details are handled by Stripe. We do not see or store your full card number.

14. Your rights under the Australian Consumer Law

14.1 Nothing in this agreement excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded.

15. Changes to this agreement

15.1 We will email you at least 30 days before any change to this agreement that affects you. If you do not want to accept the change, you can cancel before it takes effect and pay nothing more.

15.2 We will not change the joining price during your first 12 months while your plan stays active, and we will not reduce what your plan includes under clause 4 during that time.

16. Complaints and contact

16.1 Contact us at hello@funeralsdirect.com.au. We will reply to a complaint within 5 business days.

17. Limit on liability

17.1 The total liability of each of us to the other under or in connection with this agreement is limited to the fees you have paid us in the 12 months before the event that led to the claim.

17.2 This clause does not limit any right or remedy under the Australian Consumer Law (clause 14), liability for fraud, or any liability that the law does not allow to be limited.

18. If the service is interrupted

18.1 We will use reasonable efforts to keep Funerals Direct and your listing available, but we do not guarantee that the site will always be available or free of errors.

18.2 If your paid features are unavailable for more than 2 days in a row because of a problem on our side, we will refund the affected part of that month once we know about it. Please tell us if you notice it.

19. Notices

19.1 We will send notices under this agreement by email to the contact email address we hold for your listing. Please keep it up to date.

19.2 You can send notices to us at hello@funeralsdirect.com.au.

19.3 An email notice is treated as received on the next business day after it is sent, unless the sender is told that it was not delivered.

20. Governing law

20.1 This agreement is governed by the law of New South Wales. The courts of New South Wales, and the courts that hear appeals from them, can hear any dispute about it.