Generation Funerals Bundaberg

This is a negative review for Bundaberg Generation Funerals. 1. Take home message is do not pick these people because you will have a bad experience. Stay away. They are unprofessional, don’t pay attention to detail, bad communication, untrained staff and the presentation is tacky. They literally leave everything to the last minute like its some task they don’t want to do. 2. Price: I was quoted $6,000 for a burial but charged $13,800. Thus, misled. When I rang to try to cut costs such as doing our own flowers, power point to bring the cost to what was originally quoted Penny got angry and caused arguments within the family. Thus, I just paid the woman and left her to be in charge to avoid conflict in the family so that she could make a profit out of the death of our father. These people want to get rich out of the suffering of others. You will get zero empathy from these folk. 3. Communication: I rang, emailed, texted but they would not part with any information. I did not know what a burial looked like because in my experience I’ve only attended cremations and Penny would not tell me because she said, “everyone knows what a funeral is.” Maybe others do but I didn’t, and I wanted to know. Penny only rang the afternoon before the morning funeral to ask if there was anything we wanted to add or suggest. My father was buried a week after he died and at this stage it was just too late. Information was given to only one member of the family who did not share it with others becau